Serpentine Jewels accepts returns on in-stock ready to ship items within 7 calendar days of receipt. Please e-mail firstname.lastname@example.org to coordinate your return. Upon receipt of your returned item, it will be examined. In order for an item to be eligible for return, it must be in its original condition. Once approved, you will be sent a pre-paid shipping label. Upon receipt and review of the piece’s condition, Serpentine Jewels will refund the purchase price, minus shipping costs, within 5 business days.
All sales of customized or made to order jewelry are final. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing.
In the event of a manufacturing defect or if you have received an item in error, please email us at email@example.com. Within 48 hours of receiving your purchase and we will get back to you within one business day.
We are always here to help and will be more than happy to speak with you: Give us a call at (917) 524-8646 with any questions or send us an email at firstname.lastname@example.org.
Serpentine Jewels reserves the right to reject any returns that do not meet the above stated conditions.
For order inquiries or issues with your order, please email us at email@example.com. We will get back to you within two business days.
Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order.
All orders require an adult signature upon delivery.
Orders that are placed Monday – Thursday will begin processing on the next business day and will generally ship within 2-3 business days.
Orders that are placed on Friday or over the weekend will begin processing on the following Monday. Rush shipping is available for an additional fee. Please contact us as firstname.lastname@example.org for availability and pricing.
Serpentine Jewels does not process or ship orders on Saturdays, Sundays or on the following holidays:
New Year's Eve
New Year's Day
Day After Thanksgiving
Serpentine Jewels is unable to ship orders to P.O. Boxes or APO/FPO addresses.
Please note that international customers are responsible for paying taxes & duties.
Please keep in mind that each piece of our jewelry is made by hand, and as such each piece will have unique artisanal qualities. Please use appropriate care to ensure the longevity of your pieces. We recommend gently wiping the 18k gold surfaces with a polishing cloth. Precious gemstones are delicate and should not be cleaned with polishing cloths or ultrasonic cleaners. Inclusions can be seen in natural stones and are a part of their beauty. Please keep your jewelry out of the way of perfume and please remove jewelry while washing hands & face as certain washing aids can damage and/or cloud precious gemstones.
In the event that repairs to your pieces are needed please email email@example.com. Please include your name, description of the repair required, image of the damage, and proof of purchase (including date and vendor). Repairs are reviewed on a case by case basis, and our ability to repair pieces will depend upon the nature of the damage and will be subject to charges. We reserve the right to decline repairs based upon the extent damage or other relevant factors.
If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs generally take 2-6 weeks to complete depending on the nature of the repair. As soon as your repair is completed we will return your item and will notify you with an email and tracking number as soon as it ships.
All repairs are subject to shipping charges.
Welcome to the Serpentine Jewels LLC website (the “Site”), operated by Serpentine Jewels LLC (“Serpentine”) Serpentine and located at www.serpentinejewels.com. This Privacy Statement addresses Serpentine practices regarding information collected from visitors of the Site and only addresses information collected directly through or from the Site – it does not address or govern any information-gathering, use, or dissemination practices related to information collected from the visitor (sometimes referred to as a “visitor,” "you" or "your") other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.
This Privacy Statement is incorporated into Serpentine’s Terms and Conditions for the Site by reference, as if set forth fully therein, which must be reviewed and accepted by you. The Site is not intended for children under the age of 18. The Site does not knowingly collect personal information online from visitors in this age group.
If you have any questions concerning this Privacy Statement, please contact Serpentine through the Contact.
Collection of Personal Information from Site Visitors. Except as specifically set forth herein, Serpentine may collect: (a) the e-mail addresses of users that communicate with Serpentine via e-mail; and (b) information knowingly provided by the user through the Site in online informational sections, including any contact forms. Serpentine may also use internet cookies and other identifiers or methods of web analysis (such as Google Analytics) to gather, store, and track certain information related to your visit to and activity on the Site. If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. Serpentine does not override these settings or options and encourages you to use them to enhance your choices and personalize your experiences. However, in order to access certain content, features, services, products, or benefits on the Site, you may be required to provide Serpentine with certain information, including some types of personally identifying information such as your email, your address, and your phone number. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products or benefits of the Site.
Use of Personal Information Collected. Personal information collected by Serpentine may be used for limited purposes, including record keeping, editorial and feedback purposes, content improvement, or to customize the content and layout of the Site. Personally identifying information, such as names, postal and e-mail addresses, phone numbers, and other personal information voluntarily provided to Serpentine may be added to Serpentine's databases and used for future contact regarding updates to the Site or new services provided by Serpentine. From time to time, Serpentine may need to contact you regarding information you submitted to Serpentine. You agree that Serpentine may use your personal information for such contact with you. Serpentine may also desire to contact you for market research purposes or to provide you with marketing information that Serpentine believes would be of particular interest. You will have the option of not being contacted by Serpentine and opting-out of such contacts by contacting Serpentine through our Contact Us page or via email at firstname.lastname@example.org.
Disclosure of Personal Information to Third-parties. Except as specifically set forth herein, any personally identifying information that you provide to Serpentine through the Site will not be disclosed to other third-party entities not affiliated with Serpentine. Identifiable and non-identifiable user information and data may be disclosed or distributed to another party with which Serpentine enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or to a third-party pursuant to a subpoena, court order, or other form of legal process, in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or if determined by Serpentine in its sole judgment that such disclosure or distribution is appropriate to protect the life, health, or property of Serpentine or any other person or entity. Identifiable and non-identifiable visitor information and data which visitors provide to Serpentine may also be provided to third-parties that contract with Serpentine to provide products, information or other services that Serpentine believes that visitors to the Site may be interested in obtaining. While Serpentine may undertake efforts to see that any third-party to which Serpentine discloses personal information is under an obligation to use the personal information solely for the purposes for which the information was disclosed, such third-parties are independent third-parties over which Serpentine exercises no control. Serpentine is not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of third parties. Please be advised that the confidentiality of any communication or material transmitted to Serpentine via the Site or e-mail cannot be and is not guaranteed, including, for example, personal information such as your address or name.
Security Measures and Communicating with Serpentine. The confidentiality of any communication or material transmitted to or from Serpentine via the Site or via e-mail cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of the Site’s content may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, Serpentine is not responsible for the security of information transmitted via the Internet.
Access to and Ability to Correct Personal Information; Opt-Out Right. Upon your request, Serpentine will provide you with a summary of any personal information retained by Serpentine that has been voluntarily provided by you to Serpentine through email, contact forms, or other online avenues. You may modify, correct, change, or update your personal information by contacting Serpentine through one of the contact methods set forth above. Except as necessary to obtain the services or information requested, you may opt out of having your personal information, which has been voluntarily provided by you to Serpentine through email, contact forms, or other online avenues, prospectively retained by Serpentine or used by Serpentine for secondary purposes, by contacting Serpentine. This provision does not apply to collection of the type of web browser used to visit the Site or to information provided or collected that does not meet the description hereunder.
Right to Change Privacy Statement. Serpentine reserves the right at any time to modify, alter or update this Privacy Statement. Your use of the Site following any changes means that you agree to follow and be bound by the Privacy Statement as changed. Any change to this Privacy Statement shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Privacy Statement since their last visit.
Terms and Conditions of Usage
Welcome to the Serpentine Jewels LLC website (the “Site”), operated by Serpentine Jewels LLC (“Serpentine”) and located at www.serpentinejewels.com. The following terms and conditions (the “Terms and Conditions”) govern your use of this Site.
By accessing, viewing, or using the content, material, or services available on or through this Site, you indicate that you have read and understand these Terms and Conditions, that you agree to them and intend to be legally bound by them. If you do not agree to these Terms and Conditions, you are not granted permission to use this Site and must exit immediately.
If you have any questions about these Terms and Conditions, please email email@example.com.
Registration. In order to access certain content, services, products or benefits on the Site, you will be asked to register and create an account. By registering an account on the Site, you represent that you are 18 years of age or older, or that you have the permission of a legal guardian (e.g., a parent) to use the Site. As part of the registration process, you will be asked to select a username and password. You will also be required to provide Serpentine with certain information about yourself including some types of personally identifying information such as your email and your address. You are fully responsible for your account, including use of the account by any third party, and maintaining the confidentiality of your password. You may terminate your account at any time by emailing firstname.lastname@example.org.
Payment. Some products or services on the Site will be available for purchase. By registering for such services from Serpentine or purchasing products or services on the Site, you represent that you are eighteen (18) years of age or older. You are responsible for all charges incurred under your account, whether made by you or another person using your account. If for any reason Serpentine does not receive payment for a purchase, or if payment is found to be fraudulent, Serpentine reserves the right to exercise any of its available remedies at law or at equity, including (a) immediately suspending or terminating your account; (b) seeking collection of the outstanding amount owed; and/or (c) seeking legal action against you for the breach of these Terms and Conditions. You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services, including sales, use or excise taxes (excluding only taxes on Serpentine’s income). To the extent that Serpentine is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales on Serpentine’s website should be assumed by you to be final. For any refund requests, please email email@example.com. Serpentine has the right to make decisions regarding refunds on a case-by-case basis, and Serpentine will refund such purchases with credits toward future purchases on the Site.
Proprietary Rights. Unless Serpentine explicitly states otherwise in an agreement between you and Serpentine, Serpentine owns or licenses all data, content, graphics, forms, artwork, images, photographs, functional components and any software concepts and documentation and other material on, in or made available through the Site (“Site Materials”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Materials. All Site Materials are protected pursuant to copyright, trademark, patent and other applicable laws. As between any user and Serpentine, all names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to Serpentine or, to the extent applicable, its affiliates, licensors or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Materials, other than the right to use the Site Materials in accordance with these Terms.
Unauthorized Activities. You agree that you will not use the Site for (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including but not limited to import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Site Materials, unless otherwise authorized by these Terms and Conditions or in a separate written agreement with Serpentine; (c) attempting to gain unauthorized access to Serpentine’s computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the Site or any services provided through the Site; (d) any resale or commercial use of the Site; (e) any downloading or copying of the Site Materials for any reason other than your personal use; (f) any use of data mining, robots or similar data gathering and extraction tools; (g) using the Site to access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes; or (h) removing, circumventing, disabling, damaging or otherwise interfering in any way with any security-related features of the Site aimed at preventing or restricting the unauthorized use of the Site or any of the Site Materials. You also agree not to use the Site or Serpentine’s products or services for the purpose of exploiting, harming, or attempting to exploit or harm Serpentine, its directors, officers, employees, agents, contractors and licensors or any users of the Site in any way or to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable, or which, as determined by us, may harm Serpentine, its directors, officers, employees, agents, contractors and licensors or any users of the Site, or expose them to liability. You may only use the Site and the Site Materials consistently with these Terms. Any other use of the Site, Site Materials, or our products or services, including but not limited to the aforementioned unauthorized uses, without prior written permission of Serpentine is strictly prohibited. You acknowledge and agree that the unauthorized or defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable use of the Site, Site Materials, or our products or services could cause irreparable harm to Serpentine and that in the event of such unauthorized or harmful use, Serpentine shall be entitled to seek injunctive relief, in addition to any other remedies available at law or at equity. In addition, you also acknowledge and agree that your violation of these Terms and Conditions may result in suspension or termination of your account and your ability to use the Site or any products or services on the Site and, as a result, Serpentine, its directors, officers, employees, agents, contractors and licensors may refuse to provide or sell any of our products or services to you.
Third Party Web Sites and Content. The Site is available for informational purposes only. The Site may contain links to other internet websites for the convenience of users in locating information, products, or services that may be of interest. Use of such third-party links, the Site and the Site Materials and any other material or content on and made available through the Site is entirely at your own risk. Serpentine does not recommend and expressly disclaims any responsibility for the content, the accuracy of the information, or quality of products or services provided by or advertised on third party sites or the transactions you conduct or enter into with third parties. Your use of any third party’s website is at your own risk, and subject to the terms and conditions of such other websites. Unless otherwise explicitly stated, Serpentine does not endorse any product, service, or treatment provided on a third-party website or advertised or provided on the Site.
Privacy Statement. Any personal information that you provide to Serpentine on the Site is subject to our Privacy Statement, which is hereby incorporated by reference, in its entirety into, and made part of, these Terms and Conditions as if set forth fully herein. Please be advised that the confidentiality of any communication or material transmitted to Serpentine via the Site or electronic mail cannot be guaranteed, including, for example, personal information such as your address or name. Serpentine can be contacted by email at [Please Insert Email Address] or by mail at [Please Insert Mailing Address].
Disclaimer. The information on this Site is for informational purposes only. Without limiting anything else in these Terms and Conditions or otherwise, Serpentine is not responsible for any errors or omissions in the Site or Site Materials. Serpentine, its subsidiaries, and affiliates, are not responsible for and do not guarantee the accuracy or completeness of any Site Materials, User Content, products, data, services, links, advertisements or other items contained within the Site. Serpentine reserves the right to immediately remove any Site Materials or User Content for any reason or for no reason. Serpentine cannot and does not review all communications or products made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any User Content, Site Materials, the Site or the products or services made available in connection with the Site, including information submitted in connection with the Site Materials or other features at any time, with or without notice in its sole discretion. You agree that you must evaluate and bear all risks associated with the use of Site Materials or User Content and that you may not rely on such Site Materials or User Content.
This site, the materials, user content, services, products, information, and other materials on, in, and made available through the site are made available "as is" and "with all faults". Use of the site is entirely at your own risk. Serpentine and its licensors make no representations or warranties, and disclaim all representations and warranties, with respect to the site, the user content, the site materials, services, products, data, and other materials on, in, and made available through the site, express or implied, written or oral, arising from course of dealing, course of performance, usage of trade, or otherwise, including the implied warranties of merchantability, fitness of a particular purpose, accuracy, systems integration, non-interference, quality, title, and non infringement. The entire risk as to satisfactory quality, performance, accuracy, completeness, and effort with regard to any and all User Content, the Site, the Site Materials, services, products, data, and other materials on, in, and made available through the Site, is with you.
Limitation of Liability. Serpentine and its licensors shall not be liable for any direct, indirect, special, incidental, consequential, exemplary, extra-contractual, or punitive damages of any kind whatsoever, including lost revenues or lost profits, which may or does result from the use of, access to, or inability to use the site, the user content, the site materials, services, products, data, and other materials on, in, and made available through the site, regardless of legal theory, whether or not you or Serpentine had been advised of the possibility or probability of such damages, and even if the remedies otherwise available fail of their essential purpose. Under no circumstances will the total liability of Serpentine and its licensors to you or any other person or entity in connection with, based upon, or arising from the Site, User Content, the Site Materials on, in, and made available through the Site, or the services, products, data, or materials offered in connection therewith exceed the price paid by you during the preceding year for use of the Site and the services and products. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the total liability of Serpentine and its licensors shall not exceed ten dollars ($10). If you are dissatisfied with the Site or with any of these Terms and Conditions, or feel Serpentine has breached these Terms, and Conditions your sole and exclusive remedy is to discontinue using the Site.
Indemnification. You shall indemnify Serpentine and its directors, officers, employees, agents, contractors and licensors (collectively, “Serpentine Indemnitees”) against all claims, actions, suits, and other proceedings (collectively, “Claims”) arising out of or incurred in connection with the Site and your use of the Site, the Site Materials or any services, product or data obtained through the Site, any violation of law, negligence, willful misconduct, or any other use of the Site, the User Content, the Site Materials, the services, products, information and other materials on, in and made available through the Site, except to the extent attributable to Serpentine, or any breach by you of these Terms and Conditions and shall indemnify and hold Serpentine Indemnitees harmless from and against all judgments, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and attorneys’ disbursements) arising out of or incurred in connection with such Claims. You may not settle any Claim without the prior written consent of Serpentine. Serpentine or its licensors may assume the defense of any Claim, at your sole cost and expense, and you shall cooperate in all reasonable respects in such defense. You shall have the right to employ separate counsel in any Claim and to participate in the defense thereof. If Serpentine or its licensors do not notify you that it elects to undertake the defense thereof, you shall have the right to defend the Claim with counsel reasonably acceptable to Serpentine, subject to the right of Serpentine to assume, at its sole cost and expense, the defense of any Claim at any time prior to the settlement or final determination thereof.
Internet Security. Serpentine uses reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. Serpentine will use reasonable efforts to minimize such disruption when it is within its reasonable control. You agree that Serpentine shall not be liable to you for any modification, suspension or discontinuance of the Site. You understand that the technical processing and transmission of any Site content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from the Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to Serpentine via the Site or the internet, or electronic mail, including, for example, personal information such as your name or address.
Complaint Procedures. If you believe that any content or postings on the Site violates your intellectual property or other rights, please notify Serpentine by email at firstname.lastname@example.org a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.” Serpentine will, upon receipt of such notification, investigate, to the extent Serpentine deems reasonable under all of the relevant circumstances, any complaints.
Changes to these Terms; Termination. Serpentine reserves the right at any time to modify, alter or update these Terms and Conditions. Your use of the Site following any changes means that you agree to follow and be bound by the Terms and Conditions as changed. Any change to these Terms and Conditions shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Terms and Conditions since their last visit. Serpentine may suspend or terminate your account and/or your ability to use the Site, or any products or services on the Site, or may refuse to provide or sell any of our products or services to you for failure to comply with these Terms and Conditions, for providing Serpentine with untrue or inaccurate information about yourself, for infringement upon Serpentine proprietary rights, or for any other reason whatsoever or for no reason.
Governing Law and Jurisdiction. These Terms and Conditions represent the entire agreement between you and Serpentine with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the State of New York, without reference to its conflict of law rules; PROVIDED, HOWEVER, THAT THE TERMS OF ANY APPLICABLE LAW NOW OR HEREAFTER ENACTED THAT IS BASED ON, DERIVED FROM, SIMILAR TO, OR CONNECTED WITH THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT DRAFTED BY THE NATIONAL CONFERENCE OF COMMISSIONERS ON UNIFORM STATE LAWS SHALL NOT APPLY EXCEPT TO THE EXTENT THAT THE LAW EXPRESSLY PROHIBITS ALTERATION BY THESE TERMS OF THE APPLICABILITY OF ONE OR MORE SECTIONS OF THE LAW. By accessing, viewing, or using the services, works, content, or materials on the Site, you consent and agree to (a) the exclusive jurisdiction of the federal and state courts located in the State of New York, New York County, United States; (b) accept service of process by personal delivery or mail; and (c) irrevocably waive the right to trial by jury and any jurisdictional and venue defenses otherwise available.
Miscellaneous. The Site is controlled and operated from within the United States. Without limiting anything else, Serpentine makes no representation that the Site, Site Materials, User Content, services, products, information or other materials available on, in, or through the Site is appropriate or available for use outside of the United States and access to any and all of them in jurisdictions outside the United States where they are illegal is prohibited. Those who choose to access the Site from other locations do so at their own volition and risk and are responsible for compliance with applicable laws. The waiver or failure of Serpentine to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any other rights established under these Terms and Conditions. Headings used in these Terms and Conditions are for reference only and shall not affect the interpretation of these Terms and Conditions. No person or entity not party to this agreement will be deemed to be a third-party beneficiary of these Terms and Conditions or any provision hereof. When used herein, the words “includes” and “including” and their syntactical variations shall be deemed followed by the words “without limitation.”